Privacy Policy

📋1. Information We Collect

When you create an account or use our services at vj999, we collect certain information in order to provide you with a secure, personalised, and reliable betting and casino experience. The types of information we collect fall into two main categories: information you provide directly, and information we collect automatically through your use of the platform.

Information you provide directly includes:

• Full name and date of birth (to verify you are aged 21 or above)
• Mobile number and email address for account registration and communication
• National ID or passport details for identity verification (KYC)
• Payment information such as bKash, Nagad, Rocket, Upay, or bank account details used for deposits and withdrawals
• Any communications you send to our support team, including chat logs and emails

📥2. How We Use Your Information

vj999 uses the information we collect for the following specific and legitimate purposes:

• To create and manage your account, authenticate your identity, and verify your eligibility to play (21+ only)
• To process deposits, withdrawals, and financial transactions securely via bKash, Nagad, Rocket, and other supported payment methods
• To personalise your experience — including recommending cricket matches, BPL fixtures, slots, and live casino games based on your activity
• To send you important account notifications, security alerts, bonus updates, and promotional communications (you may opt out at any time)
• To fulfil legal and regulatory obligations, including anti-money laundering (AML) checks and responsible gaming requirements

⚙️3. Automatically Collected Information

When you visit and use the vj999 platform, certain technical data is collected automatically to help us ensure performance, security, and a better user experience. This includes:

• IP address and approximate geographic location (region/city level, e.g. Dhaka or Chittagong)
• Device type, operating system, browser type, and screen resolution
• Pages visited, session duration, click patterns, and in-game activity logs
• Referral source (how you arrived at vj999 — e.g. a link or direct visit)
• Cookie and session identifiers used to keep you logged in and track preferences

🤝4. Sharing Your Information

vj999 does not sell, rent, or trade your personal data. We may, however, share specific information with carefully selected third parties in strictly limited circumstances:

• Payment processors (such as bKash, Nagad, Rocket, Upay, DBBL, and card networks) solely to complete your financial transactions
• Identity verification and KYC service providers to comply with responsible gaming and legal age requirements
• Analytics and fraud prevention partners under strict data processing agreements that prohibit any secondary use

In every case, third parties are contractually bound to use your data only for the specific purpose we disclose it for, and they are prohibited from using it for any other purpose, including marketing to you independently.

🍪5. Cookies & Tracking Technologies

vj999 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how users interact with our services. Cookies are small text files stored on your device by your browser. They do not contain personally identifiable information on their own, but can be associated with your account data when you are logged in.

We use three types of cookies: essential cookies (required for login sessions and core functionality), performance cookies (which help us measure page speed and usage patterns), and preference cookies (which store your language and settings choices). You can manage or disable non-essential cookies through your browser settings, though doing so may affect certain features of the platform.

🔐6. Data Security

The security of your personal information is a top priority at vj999. We implement industry-standard technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure data storage with access controls, regular security audits and vulnerability assessments, and staff training on data handling best practices.

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by applicable legal obligations. Account data is retained for the duration of your active account and for a reasonable period thereafter to handle any disputes or regulatory queries. When data is no longer needed, it is securely deleted or anonymised.

🧒7. Minors & Age Restrictions

vj999 is strictly an adults-only platform. You must be 21 years of age or older to register for and use our services. We do not knowingly collect personal data from individuals under the age of 21. All account registrations require age verification as part of our KYC process.

If we discover that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and believe that a minor has registered on vj999, please contact us immediately at [email protected] so we can investigate and take appropriate action.

✅8. Your Rights Over Your Data

As a vj999 user, you have meaningful rights over your own personal data. We respect these rights and will facilitate your requests in a timely manner. Specifically, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data, subject to our legal retention obligations
• Portability — receive your data in a structured, machine-readable format where technically feasible
• Objection — object to the processing of your data for direct marketing purposes

To exercise any of these rights, please contact our support team via email at [email protected]. We will acknowledge your request within 3 business days and aim to resolve it within 30 days. For complex requests, we may require additional time and will notify you accordingly.

🌐9. International Data Transfers

vj999 primarily operates to serve players in Bangladesh. However, some of our technical service providers and infrastructure partners may be located outside Bangladesh. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, including contractual protections equivalent to those that apply within Bangladesh.

We do not transfer your data to jurisdictions with materially lower data protection standards without implementing compensating controls. Any transfers are documented and governed by our data processing agreements with third-party service providers.

🔁10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or best practices. When we make material changes, we will notify you through the platform — for example via an in-app notification or a notice on the vj999 homepage. The date of the most recent update is displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of vj999 after any changes are posted constitutes your acceptance of the updated Privacy Policy.

📬11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way vj999 handles your personal data, our dedicated support team is here to help. We take all privacy-related enquiries seriously and will respond promptly.

You can reach us by email at [email protected]. Our team operates around the clock to assist players across Bangladesh, so you can expect a response regardless of your time zone (Bangladesh Standard Time, UTC+6).

This Privacy Policy is governed by and construed in accordance with applicable laws. It is provided in English for clarity. vj999 is committed to being transparent, fair, and respectful in how we manage the personal data of every player who trusts us with their information.